SHIPPING POLICY
Thank you for visiting and purchasing at Deadly Dreamer LLC through www.deadlydreamer.com. We are committed to shipping the products ordered from us in USA and outside of USA. Your purchase is conditioned on your acceptance of and compliance with this shipping policy including additional terms and policies of this website.
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SHIPPING PERIOD:
We require 1 to 3 working days to fulfill your order before dispatching it. After dispatching the order, it will take 3 to 45 working days depending on location to deliver the product. Rest assured we’ll do everything in our control to get your order to you as soon as possible. Please consider any natural disaster, political unrest, political event and public holidays that might impact regular delivery times.
SHIPPING COSTS:
Shipping charges will be calculated according to your order details and displayed at checkout. We sometimes offer free shipping for selected categories or products under promotional offer.
TRACKING ORDER:
You will receive a confirmation email, containing a tracking ID and a link to follow the journey of your package. Please allow 01 to 03 working days for the tracking information to show.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the customers to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to verify an incorrect shipping address. Please contact us immediately if you believe you have provided an incorrect shipping address.
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LOST/STOLEN PACKAGES:
We are not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report to the local authorities.
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CUSTOMS, DUTIES AND TAXES:
We are not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES:
We are not liable for any products damaged or lost during shipping. If you received the damaged products, please contact the Logistic or Shipping Service to file a claim.
EXCEPTIONS:
Delivery may be delayed during the event of natural disaster, political unrest, government restriction and other causes which reasonably beyond our control. Please consider such event that might impact regular delivery times.
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REFUND POLICY
Thank you for visiting and purchasing at at Deadly Dreamer LLC (“we”, “us”, “our”) through www.deadlydreamer.com (“website”). Hope you are pleased with your purchase. Should you wish to return anything bought from us, you may return and allow to get a refund conditioned on your acceptance of and compliance with this Refund Policy including additional terms and policies of this website.
RETURN OF PRODUCTS:
We allow customers to return the products within 07 days of receipt date of purchased product. Your returned items must be in original packaging and unused condition with all original tags and labels attached.
RETURN PROCESS:
In the event of the product to be returned you’ll be required to send us mail immediately regarding your order details and explaining the reasons as to why the products need to be returned.
RETURN COSTS:
You will be responsible for paying the shipping costs for returning your item. Shipping costs are not refundable, and it’ll be deducted from your original refund amount.
REFUNDS:
Once your return item is received, we will inspect it and notify you that we received your returned item. If your return is approved after inspection, we will initiate a refund to your credit card or original method of payment within 07 to 10 working days. Refund will be approved within such time when we are not able to fulfill your order or if you cancel the order before dispatching it as well.
EXCEPTIONS:
Please noted that, no refund is allowed for crystal orders placed with a rebate or sale promotion.